Chromatic Water Sort (formerly Liquid Water Sort) Support

Welcome to the support page for Chromatic Water Sort (formerly Liquid Water Sort). If you're experiencing issues, please review the common topics below.

Game Progress

Your game progress is saved locally by default. Clearing app storage or uninstalling removes that device's local progress. Recovery on another installation requires an existing cloud save that was successfully backed up and has not been deleted; signing in alone does not guarantee a recoverable backup.

Guest Mode

You can play the entire game as a guest without creating an account. Guest progress is stored only on your current device.

Google Sign-In & Google Play Games

You may optionally sign in using Google or Google Play Games to back up your progress to the cloud. This allows you to restore your progress on a new device by signing in with the same account.

Cloud Sync

Cloud Sync can run in the background while you are signed in and online. Check the status in Profile & Cloud Save. After cloud-save deletion, automatic backup pauses until a new highest-level completion or an explicit Sync Now; either can create a new cloud save from local progress. If account deletion is incomplete, retry that deletion before resuming backup.

Ads / Rewarded Ads

We use advertisements to support the development of the game. Rewarded video ads are optional and grant in-game benefits only after they have been successfully watched to completion. If an ad fails to load, please ensure your internet connection is stable.

Account / Data Deletion

While signed in, open Profile & Cloud Save to delete your cloud save or app-specific Firebase account and associated cloud data. Remove local data through Android Settings → Apps → Liquid Water Sort → Storage → Clear storage, or uninstall the app. There is no in-app reset button. These actions do not delete your Google Account or Play Games profile. If the app is no longer installed, email [email protected] to request app-specific deletion. Do not send passwords, OTPs or tokens. Read our Data Deletion guide for details.

Successful in-app deletion removes the selected active Firebase data without a 90-day waiting period. Account deletion requires verification; a failed or partial operation must be retried as instructed. Device progress remains. The developer personally handles email requests after verifying account ownership; emailing support does not automatically delete data.

Privacy

We care about your privacy. Please review our Privacy Policy for complete details on how your data is handled.

Force Update / Basic Troubleshooting

If you encounter an issue, first ensure you have the latest version of the app from the Google Play Store. If a "Force Update" screen appears, it means your current version is no longer supported and you must update to continue playing. As a general troubleshooting step for glitches, try restarting the app or your device.

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Contact Support

Still need help? Please reach out to our support team:

Email Support

([email protected])

Helpful Links:
Privacy Policy Terms of Use Data Deletion